Channels To Market
Ecommerce, branches, showrooms and call centres
Our customers increasingly expect a 24/7 multichannel approach dealing with us through a combination of branches, showrooms, online, call centres and an outside sales force. The majority of our business is still conducted through our 2,754 branches and our extensive branch network means our customers typically travel fewer than 20 miles to buy from us and visit several times a week. Our multi-channel approach allows our customers to access products and advice 24 hours a day whenever it is required.