Distribution centres and vehicle fleets
Product availability of a wide basket of products is essential for our customers and our scale, logistical know-how, rigorous stock control and large fleet enable us to provide reliable product availability and flexible delivery options to cater for all our customers’ needs.
Suppliers deliver in bulk to our distribution centres, our branches or directly to our customers. In plumbing and heating businesses, we predominantly distribute from distribution centres and branches to customers. In building materials businesses, the model is more direct from supplier and branch to customer.
To keep our distribution network running efficiently with minimal impact on the environment, we focus on the reduction of carbon and waste and the associated costs.
All businesses have targets to reduce their carbon and waste, relative to revenue. We have achieved a 14.9 per cent reduction in carbon since 2014/15 through local initiatives such as fleet upgrades, route optimisation and lighting and heating upgrades.
Where possible, we work with our suppliers to reduce their environmental impacts. For example, we reduce supplier transport emissions by “backhauling” product from their factories when our trucks would otherwise return empty to our distribution centres.