Sole traders to large construction companies
1.1 million customers
To be successful, our customers depend on us for high levels of availability on a broad range of products, ready for collection or delivery on the same or next day. We know our customers also value high quality and efficient service from our knowledgeable people, local relationships, competitive pricing and billing and order accuracy. They also want flexibility in choosing the most convenient way to do business with us, whether in branch, by phone or online. We aim to deliver all of these things through a “best-in industry” service offering across all channels so our customers keep coming back.
We provide training for our customers on new products as they come to market. This helps solidify our customer relationships. When new product regulations or government incentive programmes are launched, we support our customers to understand and benefit from the opportunities that they represent.
In 2015/16, Wolseley UK ran a road show of 40 seminars to introduce over 3,000 customers to a government initiative to disclose energy efficiency through new Energy-related Product (“ErP”) labelling on boilers, heat pumps, cylinders and solar thermal products.
Where the market demand exists, we promote sustainable products and again provide training and advice to customers to support growth in these new product categories. Our Dutch and UK businesses have built large dedicated sustainable buildings or energy-efficiency centres that act as showrooms for the latest products and serve as training facilities for our customers.