Sole traders to large construction companies
1 million customers
To be successful, our customers depend on us for high levels of availability on a broad range of products, ready for collection or delivery on the same or next day or an agreed time. We know our customers also value high quality and efficient service from our knowledgeable people, local relationships, competitive pricing and billing and order accuracy. They also want flexibility in choosing the most convenient way to do business with us, whether in a branch, by phone or online. We aim to deliver all of these things through a “best-in-industry” service offering across all channels so our customers keep coming back.
We operate our business responsibly so that our customers can feel confident that we are looking after our associates, providing safe and high-quality products, operating efficiently and actively contributing to the communities in which we operate. We consult with key customers each year to understand their business needs and their sustainability priorities so that we can continually evolve our business to meet their expectations.
Where the market demand exists, we promote sustainable products and provide training and advice to customers to support growth in these new product categories. Customers of Build.com in the USA can filter their product search to view products with recognised national environmental labels. Our Dutch and UK businesses have built large dedicated sustainable buildings or energy-efficiency centres that act as showrooms for the latest products and serve as training facilities for our customers. The UK business provides a series of innovative customer services that support the UK-wide campaign to establish a flourishing renewables market including a free system design service and dedicated regional sales professionals.