Continually investing in technology to improve our business
£3 billion revenue from e-commerce activities
We are continually investing in technology to improve our business, win new customers and retain existing customers. E-commerce accounts for £3 billion (20 per cent) of the Group’s revenue. Additional technology investments are aimed at improving execution and efficiency in all areas of our business from warehousing, fleet, inventory and customer relationship management to back-office human resources and financial management and reporting systems.
As many of our competitors are small local distributors this is a major source of competitive advantage. We are focused on staying ahead of the competition by looking at every opportunity in this space while defending against any new threats that may enter the market.