Commercial / Mechanical provides commercial plumbing and mechanical contractors with products and services including bidding and tendering support and timeline planning to assist with their construction projects.
Key Highlights 2020/21:
Key products and services:
Projects typically span weeks or months with Ferguson’s established supply chain logistics ensuring the appropriate products are delivered at the correct time throughout the course of the job.
We often serve plumbers and mechanical contractors focused on new commercial construction projects or repair and remodel projects including schools, hospitals, office buildings and hospitality venues. The plumbing contracts are often awarded based on bids from a set of building plans and specifications. For the mechanical contractor, whose primary focus is the heating, cooling and water delivery systems in the building, contracts are awarded based on bids and specifications but also take into account the relationship and service provided when supporting the design of these intricate systems. We also sell to service contractors affiliated with either customer type mentioned above, focused on smaller jobs, remodels and immediate service needs in those building types.
During the year we supported customers through a period of acute supply chain disruption, ensuring that customers were able to continue their projects with minimal disruption. Our skilled associates worked hard to consistently source the appropriate products, communicate clearly with our customers and offer alternatives where necessary.
We have also expanded our teams’ technical capabilities regarding virtual design, modeling and providing estimates. These skills allow greater collaboration with our customers and better allow us to influence design and product specification. We also continue to partner with a number of construction technology providers to develop more advanced digital solutions for commercial and mechanical contractors.
Additionally, we have continued to improve customer experience with stronger project management capabilities and advisory services.
In the year ahead we will continue to invest in technologies that improve the efficiency of our customers’ businesses and make it easier to do business with Ferguson. We will also continue to strengthen our advisory capabilities and customer service proposition to further reinforce our position as a value added distributor.
Ferguson has an estimated market share of 23 per cent in the Commercial/ Mechanical sector with an addressable market worth approximately $13 billion.
To read more around how our associates live our values in the commercial business click here