Commercial forms part of Blended Branches and provides commercial plumbing and mechanical contractors with products and services including bidding and tendering support and timeline planning to assist with their construction projects.
Key Highlights 2019/20:
Key products and services:
Projects typically span weeks or months with Ferguson’s established supply chain logistics ensuring the appropriate products are delivered at the correct time throughout the course of the job.
We often serve plumbers and mechanical contractors focused on new commercial construction projects or repair and remodel projects including schools, hospitals, office buildings and hospitality venues. The plumbing contracts are often awarded based on bids from a set of building plans and specifications. For the mechanical contractor, whose primary focus is the heating, cooling and water delivery systems in the building, contracts are awarded based on bids and specifications but also take into account the relationship and service provided when supporting the design of these intricate systems. We also sell to service contractors affiliated with either customer type mentioned above, focused on smaller jobs, remodels and immediate service needs in those building types.
During the year, we acquired Columbia Pipe & Supply, a Chicago headquartered distributor specializing in a broad range of commercial products including plumbing, valve automation, engineered products and hydronics. The business has a strong reputation, established vendor relationships and long-standing customer relationships, and it will allow us to expand on existing capabilities. Through its 16 locations, Columbia Pipe & Supply will accelerate Ferguson’s growth in the greater Chicago market and the Midwest. We have also improved our customer service offering by enhancing our engineered solutions capabilities cross the country. This has involved the provision of additional technical support services to our customers; offering additional solutions development support; and further utilizing BIM technologies to improve ordering efficiencies. We continue to partner with a number of construction technology providers to develop more advanced digital solutions for commercial and mechanical contractors.
In the year ahead we will continue to invest in technologies that improve the efficiency of our customers’ businesses and make it easier to do business with Ferguson. We will also continue to strengthen our advisory capabilities and customer service proposition to further reinforce our position as a value added distributor.
Ferguson is number one in the USA with an estimated market share of 21 per cent, roughly twice the size of its nearest competitor.
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