Facilities Supply

Facilities Supply provides products, services and solutions to enable reliable maintenance and renovation of commercial facilities.

Key highlights 2019/20:

  • Strong growth in multi-family segment
  • Expansion of our renovation business
  • Leveraged e-commerce channels to serve customers more effeciently

Key products and services

  • Plumbing, HVAC and lighting products
  • Door and cabinet hardware
  • Appliances
  • Renovation services
  • Janitorial supplies
  • Appliance and HVAC installation (in select markets)

Facilities Supply operates across several repair, maintenance and improvement markets. The majority of deliveries are made from Ferguson’s distribution center network directly to customer facilities. Typical customers include multi-family properties, hospitality, education, healthcare, commercial properties or building service contractors.

We saw strong growth in the multi-family property sector during the year where we added a number of key national accounts and grew our wallet share with existing customers. The renovation part of Facilities Supply continued to expand organically in the year, which includes services such as HVAC installation.

E-commerce remains a key priority within Facilities Supply where we have encouraged customers to utilize online experiences through ferguson.com or via system to system integrations. This speeds up customer interactions and frees up associate time to serve more customers.

Growing national accounts with both new and existing customers remains a priority. We will also look to expand the renovation business focusing on specific sub-markets where we are well equipped to win new work. Additionally, we look to broaden the customer base by stocking a wider range of popular products that appeal to specific customer segments.

The market is both large and highly fragmented with no competitors holding more than a four per cent market share. Ferguson’s market share is estimated at approximately one per cent.