HVAC distributes heating, ventilation, air conditioning and refrigeration equipment, parts and supplies for use in the residential and commercial end markets

Key highlights 2019/20:

  • Broadened product range to give customers greater choice
  • Continued expansion into major metro markets including New York City
  • Expansion of digital and e-commerce technologies

Key products and services:

  • Fans, ventilation and indoor air quality products
  • Air conditioners and air handlers
  • Heat pumps and furnaces
  • Ductless variable refrigeration flow training and systems
  • Repair and maintenance parts
  • Light commercial equipment and controls

We partner with a variety of HVAC manufacturers, providing distribution services across different geographies in the USA.

Typical customers include specialty and multi-trade contractors focused on installing, repairing and maintaining HVAC units serving single and multi-family residential developments in addition to light commercial markets. We also sell to contractors working on large RMI projects in the commercial market with the majority of trade going through the branch network.

We have continued to broaden product ranges through the year with a particular focus on light commercial equipment, repair parts, installation supplies and ductless products. We have also widened the range of connected products such as smart thermostats, water sensors, cameras and carbon monoxide detectors.

Geographic expansion remains focused on major metro areas and was bolstered by the acquisition of S. W. Anderson in New York, which supplies HVAC to both residential and commercial end markets. Expertise across multiple customer groups also allows us to leverage our HVAC knowledge with commercial customers when it pertains to larger commercial project tenders.

We have further developed our digital offerings to support customers and assist them in growing their businesses. These offerings give the customer choice over how they place orders with Ferguson, along with many other capabilities, including the ability to review their specific product pricing, previous invoices and delivery notes.

Ferguson is the third largest wholesale distributor in a large, highly fragmented market with an estimated market share of approximately four per cent. The market leader is just over twice the size of Ferguson.