We value our people and appreciate the role they play in our success.
At Ferguson, we aim to be the best at what we do. So we believe it’s important that we provide all our people, whatever their role, with the training and support they need to do an outstanding job.
We want our people to keep developing their knowledge and skills, whether that’s through training programmes or exploring new approaches and tools.
Excellent customer service is vitally important to our business; it doesn’t happen by accident. We have a well-established and broad sales training programme which continues to develop well-engaged, highly trained and knowledgeable sales staff.
A focus on developing our people: The College of Ferguson
We invest in our future leaders.
Ferguson is an unusual kind of business; we don’t have true global peers. This is one of the reasons why we are particularly committed to developing our own people and providing opportunities for them to build their career with us.
We have invested in our talent management model which includes a comprehensive talent review and succession planning process for leadership roles. This effort focuses on development of high potential individuals, identifying emerging talent, as well as critical key roles across the organisation.
Regular appraisals are one way in which we provide our associates with the support they need to develop and fulfil their potential.
All our associates have detailed performance appraisals. This is an opportunity to discuss progress, review their personal development plan and set objectives for the following year. We provide training for both managers and employees to make sure that they get the most out of the appraisal process.
Employees are expected to discuss progress against objectives and their development plans with their managers at least every six months.
We recognise and appreciate the dedication of our people. All businesses in the Group measure associate engagement and take action to identify improvements locally, regionally and nationally. It is essential for our continued success that associates are able to express their opinions and views which are listened to by our leaders.