Business Model

We are a specialist distributor adding value through the expertise of our people, our scale, bespoke logistics network and use of technology. We bridge the gap between 43,000 suppliers and over one million customers offering the widest range of products and solutions.

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Key resources and relationships

2 - Our distribution and logistics model


Suppliers 43,000


12% Direct from suppliers
Distribution Centres
6% Direct from distribution centres
Branches and showrooms
56% Delivered from branches 26% Collected from branches
How our customers receive our products

3 - How our customers buy


  • 68%
    Sales through our branches
  • 1%
    Sales through central account management
  • 21%
    Sales through e-commerce
  • 10%
    Sales through showrooms

4 - Outcomes of what we do

Great returns for our shareholders
Engaged and well-trained workforce
Loyal, satisfied customers
Efficient branch and logistics network
Reduced carbon emissions and waste
Increased adoption of eco-products