We create value through the expertise of our people, our scale, bespoke logistics network, technology and the support and value added service offering we give our customers.
The differentiator in our ability to deliver outstanding customer service through our 29,000* associates
We sell to and advise a broad mix of customers from sole traders and small businesses up to large contractors and construction companies
Over 37,000* reputable suppliers giving us access to a diverse and broad range of quality products
Branches, e-commerce, showrooms and call centres
Ongoing investment to improve our business
Distribution centers, branches, showrooms and specialist vehicle fleets
We aim to recruit, develop and retain the best people with a passion for customer service. We have a strong sales culture which helps drive profitable growth.
We have market leading positions in the majority of our markets. These markets offer opportunities for strong growth and continued consolidation. As a market leader, we benefit from economies of scale across our supply chain network, sourcing and technology that many local competitors cannot compete with.
We are differentiated by the services we offer, which are highly valued by our customers and make their projects better. Our relentless focus on training and developing our associates and the advice, service and support they offer our customers is something that sets us apart. It is an area that few of our competitors can match, with the added benefit of being able to introduce our own trusted brands at higher margins.
One of the widest ranges of branded and exclusive own brand products.
Supporting our customers with advice and take-off software to help them win jobs.
Providing expertise to make the construction process easier and more efficient.
An omnichannel offer to provide flexibility and maximize access to our services and products.
Nationwide outlets for face-to-face collection and on-the-spot advice.
Same-day/next-day delivery of a broad range of products and solutions.
We are able to generate strong returns by consistently winning market share and efficiently managing our operations.
We are committed to delivering long-term value to our shareholders and sharing in our success through dividends.
ongoing underlying trading profit 2019/20 +4.1%
Ongoing underlying trading profit is an APMSee 2020 Annual Report
cash generated from operations (excluding impact of IFRS 16) 2019/20 +18.3%
dividend per share 2019/20 in line with last year
We provide essential products and services which enable them to run their operations efficiently and help in the fight against the COVID-19 pandemic. We pride ourselves on our levels of customer service, which is reflected in our net promoter score in the USA.
is amongst the highest in our industry (2019/20)Our Customers
Our first priority is to make sure our associates are safe and have a place of work where they feel motivated and part of our success.Our People
We understand and respect our role in minimizing our carbon footprint, focusing on eco-friendly products and playing our part in supporting a variety of community and charity initiatives.
improvement in 2019/20 versus 2015/16 baseline (23.3 to 21.8 tCO2e per $m revenue
improvement in 2019/20 versus 2015/16 baseline (3.7 to 3.5 US Tons per $m revenue)