Channels To Market
Branches, e-commerce, showrooms and call centers
Our 1,652* branches
Our customers interact with us through multiple sales channels on a 24/7 basis which is often a combination of branches, showrooms, mobile, transactional websites, call centers and inside/outside sales teams. We conduct the majority of our business through sales associates or consultants.
A large proportion of the business is still conducted through our branches and our extensive branch network means customers minimize the distance they travel to buy from us and visit several times a week. The branch network is also an important delivery channel, particularly when customers need immediate availability. This multi-channel approach allows our customers to access products and advice whenever they need it.
We manage our locations very carefully to ensure the health and safety of our associates, customers, suppliers and any other visitors. This has become even more important during the COVID-19 pandemic and we have continued to follow guidelines set out by the relevant authorities including the Center for Disease Control and Prevention (CDC) at all our branches and distribution centers. Health and safety risk assessments and branch audits are carried out regularly so that we maintain our adherence with our new ways of working. Our insurers also support these efforts, undertaking their own safety assessments at selected key sites each year.
For information on sustainability and health and safety click here.
*Number updated to reflect sale of UK business in January 2021.