Our People

The differentiator in our ability to deliver outstanding customer service for our customers


35,000 associates


Our associates are fundamental to the success of our business. They deliver exceptional customer service and develop strong and enduring relationships with customers whilst maximising their own effectiveness and helping us to adopt new operating models. One of our Group Values is that “We value our people” and our “Better Business” sustainability framework focuses on six people related areas.

 You can read more about Our People here