Ongoing investment to improve our business
21% Proportion of Group revenue from e-commerce activities
We are continually investing in technology to improve the customer experience, retain existing customers and win new ones. Technology investments are aimed at improving execution and efficiency in all areas of our business from warehousing, fleet, inventory and customer relationship management to back-office human resources and financial management and reporting systems.
We have a clearly defined technology strategy and roadmap. This provides a clear route forward for the development of our order and transaction management systems. We are increasing our focus on strategic investments which will mean we have many order capture channels that feed into one fulfilment and transaction platform connected through cloud-based systems. Our aim is to provide a seamless experience for our customers no matter what sales order channel they use. Our associates will spend less time processing orders and more time interacting with our customers, enhancing productivity and customer service and relationships.