More timeResidential trade:
Using technology to help Kevin Cohen Plumbing deliver better customer service
Residential and commercial plumber Kevin Cohen was in search of a more efficient way of replenishing his fleet of trucks with the products his technicians needed. Sara Ferschweiler, e-commerce specialist for Oregon, was able to identify his needs during a sales call and discussed a solution utilising a customised product book with a barcode scanner for each of his 16 trucks. Sara created a book for each truck which contained about 950 products, images and technical details, including barcodes, to make it as efficient as possible for the team to replenish their inventory.
Today, each technician scans the material required throughout the day which goes through an approval process before being sent to Ferguson where the order is fulfilled. Since implementing the new solution in 2018, Kevin Cohen Plumbing has submitted half of all its product orders through Ferguson.com.